9L0-012 Exam Questions

Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

Before you leave your bench to take a logic board to a storage place, you should put the board

When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch Late 2013), a keycap kit can be used rather than replacing the top case assembly. Which of the follow...

When conducting an internal inspection of MacBook Air (13-inch, Mid 2011) for accidental damage, why is it necessary to remove the battery?

Richard has a previously-purchased 85-85W MagSafe Power Adapter and would like to use it as a spare adapter for his MacBook Pro (Retina, 13-inch Late 2012). Which of the following...

Which of the following Apple products have similar power supply designs to the iMac (2011 an earlier) and present a shock hazard when serviced? Select two.

Examine the image. Why is it necessary to position the logic board of a MacBook Pro (13-inch, Mid 2012) as depicted?

The display on Margaret's MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes th...

Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display. Which two troubleshooting steps should be tried first to resolve the issue? Select t...

You are replacing the AirPort/Bluetooth card inside a MacBook Pro (17-inch, Late 2011). Which of the following must also be replaced?

After disconnecting all other Mac Pro (Late 2013) parts, which of the following components remains?

William would like to store his MacBook Air (13-inch, Mid 2013) while away for a six month sabbatical. What is the Apple recommended level of battery charge for storing the compute...

What caution should a technician be aware of before attempting to remove hard drives or optical drive carrier from a MacPro (Mid 2012)?

Which of the tools below is considered part of an ESD-compliant workstation?

If a customer uses the wrong wattage power adapter with a MacBook Pro (15-inch, Mid 2012) and cannot power on the device, which of the following problems spaces best describes this...

Which of the following diagnostics is a unique test suite for Mac mini Server and Mac Pro Server?

Which of the following statements is true about Fusion Drive?

A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect...

What is this tool used for when servicing a MacBook Pro (Retina, 13-inch, Early 2013)?

After completing the repair, which of the following should always be used to verify that the issue is resolved so that repeat repairs and unnecessary part usage will be reduced?

Janine explains that WI-FI connectivity from her MacBook Pro is intermittent when she is at home. Which of the following questions would help you further evaluate this WI-FI issue?...

When applying thermal grease during a repair of the Mac Pro (Late 2013), which of the following are required?

You are troubleshooting an iMac (Late 2013) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a kn...

A physical assessment of the Mac should be performed in which of the following troubleshooting stages?

Which of the following tools should be run after using the Trackpad Keyboard Mapper tool to verify that a keyboard language has been programmed on a MacBook Air (Early 2014)?

When configuring an ESD-compliant work area and using an ESD wrist strap, ensure that the metal section or hooks on the strap interior are touching your skin. What else should you...

To remove the bottom case of the MacBook Air (11-inch, Mid 2013), you must unscrew eight 2.48 mm screws and two additional screws. What is the size of the two additional screws?

Francine states that she does not see anything on her iMac display when she turns it on. Which of the following should you use first to isolate as either a backlight issue or a vid...

Which of the following features of Power Nap will only occur if the portable Mac is plugged into a power adapter?

A customer states that a MacBook Pro (Retina, 13-inch, Early 2013) does not recognize the SD card she brought with her. You have her reproduce the issue, and discover that she is p...

When reinstalling a Mac Pro (Late 2013) graphics board, the spring must be placed: