Apple
9L0-012 · Question #125
A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental…
The correct answer is B. Look for cracks, dents, or scratches on the exterior of the system. D. Erase all of the customer's data and reinstall OS X to test the hard drive. See the full explanation below for the reasoning.
Question
A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for cracks in the glass. Which of the following should you also do? Select two.
Options
- ADisassemble the SuperDrive to check for debris or dust inside.
- BLook for cracks, dents, or scratches on the exterior of the system.
- CConnect the system to external speakers to check for sound output.
- DErase all of the customer's data and reinstall OS X to test the hard drive.
- ECheck for any unusual odors coming from the system, which might indicate spill damage.
How the community answered
(30 responses)- A3% (1)
- B80% (24)
- C10% (3)
- E7% (2)
Community Discussion
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