9L0-012 Exam Questions

If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?

How often should the ESD mat be cleaned?

To help define if an issue is in the Environmental problem space, which question can you ask your customer?

If you cannot turn on a system using the power button, which of the following can be used to turn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?

Which of the following computer features uses the most battery power on a portable Mac?

Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strip...

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate...

Which of the following is NOT a good step to take when working on-site on a computer'?

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?

According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

Which of the following is NOT a good step to take when working onsite on a computer?

Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

Which THREE of the following are valid CRT safety rules? SELECT THREE

Why do you need to take precautions when disposing of CRT displays? SELECT TWO

What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

Which piece of information is best used to determine any Mac's correct AppleCare name?

You should periodically _____ your ESD mats.

You are replacing a logic board in a Mac Pro. You should handle the board by its _____.

When discharging a CRT, what part do you touch with the tip of the discharge tool?

What precautions should be taken if a discharged CRT must remain exposed for any length of time?

The purpose of Apple's business conduct helpline is to _____.

Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

Which safety issue applies to newer Apple portable models?

What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO

A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?

Where is the best place for a customer to look for information about locating her Mac's serial number?

After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

What is the function of the SMC in an Intel Mac?

Which of the following can permanently damage an LCD display?

Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

What is the indication that a Mac has completed a successful power-on self test (POST)?

Which of the following is NOT a valid power saving technique in recent Mac computers?

Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?