9L0-012 Exam Questions

Examine the image. You have a cable with a connector of this shape. What type of cable might this be? SELECT TWO.

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing paramet...

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

Which Mac mini listed below can use a USB 3devices at full speed?

Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?

Which two components inside an iMac are energized if the computer is plugged in, even when the computer is turned off? SELECT TWO.

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? SELECT TWO

Isabelle purchased an AirPort Time Capsule and has questions about where to locate the device in her home. Which of the following is the correct recommendation?

Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?

Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case...

Examine the image. When repairing a Mac mini (Mid 2011), which areas of the logic board assembly should you avoid touching?

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27- inch Apple LED Cinema Display?

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet...

You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferenc...

When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

When plugged in, which component of an iMac remains energized even if the computer is powered off?

Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less?

Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

Which THREE of the following items are appropriate to use for ESD prevention?

Examine the image. Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).

Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:

The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the following parts?

Which of the following is a valid ESD safety precaution?

Which of the following desktop Macs supports going into Safe Sleep after four hours of inactivity if the computer is using OS X v10.8.2 or newer?

After replacing a Mac Pro (Late 2013) graphics board or CPU riser card, which of the following utilities should be run?

What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?

Which section of Apple Service Guide contains a detailed view of all service parts and their part numbers?

What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an external display but not to the internal?

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15- inch, Early 2013 and Late 2013) have?

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

Which Mac Book Pro listed below can use USB 3 devices at full speed?

Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?

Examine the image. What is this service fixture used for when repairing an iMac (Late 2012)?

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being r...

Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11- inch, Mid 2013)? SELECT THREE.

Which of the following parts are built into the top case of MacBook Air (Mid 2013) model computers? SELECT TWO.