Apple
9L0-012 · Question #52
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a…
The correct answer is C. Complete the set of three modification tests as specified in GSX prior to opening the computer. See the full explanation below for the reasoning.
Question
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?
Options
- AYou need to thoroughly question the customer on previous repairs or attempted repairs by
- BMake sure to inspect internal components and connections carefully to make sure that
- CComplete the set of three modification tests as specified in GSX prior to opening the computer
- DClassify the repair as ineligible for service and explain to the customer that you will not be able to
How the community answered
(33 responses)- A9% (3)
- B6% (2)
- C82% (27)
- D3% (1)
Community Discussion
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