Apple
9L0-012 · Question #98
9L0-012 Question #98: Real Exam Question with Answer & Explanation
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Question
Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
Options
- AWhat is the issue?
- BWhat operating system are you using?
- CDid you turn off the computer improperly?
- DWhat steps have you taken to resolve the problem yourself?
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