820-427 Exam Questions

An IT team is designing a Proof of Concept (PoC) for a mobile email account provisioning system. Which best describes this activity?

You need to decide on a maintenance approach for a private cloud storage and backup solution. Which would be a good alternative?

An IT Architect for an international consulting firm is tasked with gathering technical requirements for the company's new email platform. What is the most effective way to underst...

Drag and Drop Question Answer:

Which two statements are true about Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)? (Choose two.)

A new video solution is being adopted more slowly than the business needs it to be. Which phase/activity most likely caused this issue?

A large company acquires a smaller, more innovative start-up company. What should you think about to ensure a smooth transition to your solutions?

You are starting the Design phase for a new customer management center. What do you need to understand about users and their interests?

Which IT roles should be interested in requirements for solution adoption?

Which is a critical first step when thinking about how to communicate technical content to a senior business manager?

Which is a recommended approach for gaining trust from stakeholders that you understand their needs?

Business departments have each selected one person to represent their needs for an improved reporting system. Which is a recommended way to capture, confirm, and prioritize the req...

Which three dimensions can you use to categorize a business capability? (Choose three.)

Which two are efficient ways to capture details about your organization's current technology capabilities? (Choose two.)

A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%. Which two system capabilities best support this business outcome? (Choose...

A business lead in a Fortune 100 customer service organization wants to optimize the efficiency of his service incident team, while having the ability to rapidly respond to changin...

Address translation is another component of Layer 3 design. Which two types of address translation allow an IP Address to be duplicated? (Choose two.)

QoS refers to the ability of a network to provide improved service, over various underlying technologies, to select network traffic. Which two traits are inherent to QoS? (Choose t...

Which two key purchase decision factors are most important to a target customer considering the Cisco Unified Communications 300 Series? (Choose two.)