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810-440 · Question #99

Which three options are examples of KPIs for Business Outcomes? (Choose three.)

The correct answer is A. Improved customer satisfaction. D. Revenue growth. E. Lower OPEX. Key Performance Indicators (KPIs) for Business Outcomes measure the direct impact of initiatives on an organization's overarching goals, focusing on results like improved customer satisfaction, revenue growth, and lower operational expenditure.

Executing the Business Architecture Approach

Question

Which three options are examples of KPIs for Business Outcomes? (Choose three.)

Options

  • AImproved customer satisfaction.
  • BIncreased IT service performance.
  • CLower IT asset obsolescence.
  • DRevenue growth.
  • ELower OPEX.
  • FIncreased IT asset utilization.

How the community answered

(26 responses)
  • A
    81% (21)
  • B
    4% (1)
  • C
    12% (3)
  • F
    4% (1)

Why each option

Key Performance Indicators (KPIs) for Business Outcomes measure the direct impact of initiatives on an organization's overarching goals, focusing on results like improved customer satisfaction, revenue growth, and lower operational expenditure.

AImproved customer satisfaction.Correct

Improved customer satisfaction is a direct business outcome, reflecting how well the business serves its customers, and is a common high-level business KPI.

BIncreased IT service performance.

Increased IT service performance is an IT operational metric or an enabler, contributing to business outcomes but not a direct business outcome itself.

CLower IT asset obsolescence.

Lower IT asset obsolescence is an IT operational metric focused on asset management, not a direct measure of business-level impact or outcome.

DRevenue growth.Correct

Revenue growth is a fundamental financial business outcome, directly impacting the financial health and success of the organization.

ELower OPEX.Correct

Lower OPEX (Operational Expenditure) is a key financial business outcome, indicating improved efficiency and cost management within the business.

FIncreased IT asset utilization.

Increased IT asset utilization is an IT operational metric reflecting the efficiency of IT infrastructure, not a direct business outcome like revenue or customer satisfaction.

Concept tested: KPIs for Business Outcomes

Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/strategy/business-outcomes/

Topics

#KPIs#business outcomes#customer satisfaction#revenue growth

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