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810-440 · Question #2

During which Cisco business architecture phase does information technology infrastructure library become relevant?

The correct answer is B. Deploy and measure. Information Technology Infrastructure Library (ITIL) becomes relevant during the Deploy and measure phase of Cisco's business architecture because this phase focuses on implementing solutions and managing their ongoing operations.

Executing the Business Architecture Approach

Question

During which Cisco business architecture phase does information technology infrastructure library become relevant?

Options

  • ADevelop and verify
  • BDeploy and measure
  • CCustomer knowledge
  • DCustomer commit
  • EResearch and analyze

How the community answered

(46 responses)
  • A
    2% (1)
  • B
    89% (41)
  • C
    7% (3)
  • E
    2% (1)

Why each option

Information Technology Infrastructure Library (ITIL) becomes relevant during the Deploy and measure phase of Cisco's business architecture because this phase focuses on implementing solutions and managing their ongoing operations.

ADevelop and verify

Develop and verify focuses on designing and validating the solution, which precedes the operational management aspects covered by ITIL.

BDeploy and measureCorrect

The Deploy and measure phase involves the actual implementation of proposed solutions, requiring robust operational processes and performance measurement to ensure effectiveness and continuous improvement. ITIL, as a comprehensive framework for IT service management, provides best practices for service operation, delivery, and control, making it highly pertinent for establishing and maintaining the implemented solutions during this phase.

CCustomer knowledge

Customer knowledge is an initial phase centered on understanding client business needs and challenges, occurring much earlier than solution deployment.

DCustomer commit

Customer commit involves obtaining client agreement on a proposed solution, which is a precursor to implementation.

EResearch and analyze

Research and analyze is an early discovery phase for gathering information and identifying problems, not for service operation and management.

Concept tested: Cisco Business Architecture phases and ITIL relevance

Source: https://www.cisco.com/c/dam/assets/global/en_us/partners/sell/docs/btla-architecture.pdf

Topics

#Cisco business architecture phases#ITIL#deploy and measure

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