810-440 · Question #2
During which Cisco business architecture phase does information technology infrastructure library become relevant?
The correct answer is B. Deploy and measure. Information Technology Infrastructure Library (ITIL) becomes relevant during the Deploy and measure phase of Cisco's business architecture because this phase focuses on implementing solutions and managing their ongoing operations.
Question
During which Cisco business architecture phase does information technology infrastructure library become relevant?
Options
- ADevelop and verify
- BDeploy and measure
- CCustomer knowledge
- DCustomer commit
- EResearch and analyze
How the community answered
(46 responses)- A2% (1)
- B89% (41)
- C7% (3)
- E2% (1)
Why each option
Information Technology Infrastructure Library (ITIL) becomes relevant during the Deploy and measure phase of Cisco's business architecture because this phase focuses on implementing solutions and managing their ongoing operations.
Develop and verify focuses on designing and validating the solution, which precedes the operational management aspects covered by ITIL.
The Deploy and measure phase involves the actual implementation of proposed solutions, requiring robust operational processes and performance measurement to ensure effectiveness and continuous improvement. ITIL, as a comprehensive framework for IT service management, provides best practices for service operation, delivery, and control, making it highly pertinent for establishing and maintaining the implemented solutions during this phase.
Customer knowledge is an initial phase centered on understanding client business needs and challenges, occurring much earlier than solution deployment.
Customer commit involves obtaining client agreement on a proposed solution, which is a precursor to implementation.
Research and analyze is an early discovery phase for gathering information and identifying problems, not for service operation and management.
Concept tested: Cisco Business Architecture phases and ITIL relevance
Source: https://www.cisco.com/c/dam/assets/global/en_us/partners/sell/docs/btla-architecture.pdf
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