When selling business outcomes, which two options are key points/ factors related to what the customer wants to achieve must be considered? (Choose two.)

While business priorities and strategies are important, the term 'goals' in option D is more directly aligned with 'what the customer wants to achieve' in a specific and measurable way for business outcomes.

'Critical Set of Factors' is not a recognized standard business term like 'Critical Success Factors,' making this option technically imprecise and therefore incorrect.

While customer mindset is generally relevant to sales, it is not a direct factor defining 'what the customer wants to achieve' in terms of concrete, measurable business outcomes and targets.

Understanding the customer's business priorities and goals is essential because these directly define what they aim to achieve, guiding the formulation of relevant business outcomes.

Identifying Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) is vital for measuring the progress and ultimate success of achieving those business outcomes, providing tangible metrics.