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810-440 · Question #110

Which two options are valid combinations of tactic and audience you can use to create your business outcome message? (Choose two.)

The correct answer is A. Tactic: Use evidence; Audience type: Critical. C. Tactic: Build a bond; Audience type: Sympathetic.. This question identifies valid combinations of communication tactics and audience types for effectively delivering business outcome messages.

Executing the Business Architecture Approach

Question

Which two options are valid combinations of tactic and audience you can use to create your business outcome message? (Choose two.)

Options

  • ATactic: Use evidence; Audience type: Critical.
  • BTactic: Use evidence; Audience type: Uninformed.
  • CTactic: Build a bond; Audience type: Sympathetic.
  • DTactic: Build a bond; Audience type: Hostile.
  • ETactic: Acknowledge the view; Audience type: Critical.

How the community answered

(32 responses)
  • A
    84% (27)
  • B
    3% (1)
  • D
    3% (1)
  • E
    9% (3)

Why each option

This question identifies valid combinations of communication tactics and audience types for effectively delivering business outcome messages.

ATactic: Use evidence; Audience type: Critical.Correct

For a critical audience, using evidence is crucial to support your claims and address potential skepticism or objections, providing the necessary factual basis to convince them. A critical audience typically requires data and facts to be convinced.

BTactic: Use evidence; Audience type: Uninformed.

Using evidence is not the primary tactic for an uninformed audience, as they first need fundamental education and understanding of the topic before evidence becomes meaningful.

CTactic: Build a bond; Audience type: Sympathetic.Correct

Building a bond is an effective tactic for a sympathetic audience, as it strengthens the existing positive relationship and fosters trust, making them more receptive to your message. This approach leverages their predisposed goodwill.

DTactic: Build a bond; Audience type: Hostile.

Building a bond is typically ineffective with a hostile audience; a more appropriate tactic would involve acknowledging their concerns or finding common ground before attempting to build rapport.

ETactic: Acknowledge the view; Audience type: Critical.

Acknowledging the view is a good starting point for a critical audience, but using evidence is more directly about convincing them of the business outcome's validity and addressing their specific concerns.

Concept tested: Business communication strategies, audience analysis

Topics

#communication tactics#audience analysis#business outcome message

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