70-246 · Question #32
Your role of Systems Administrator at ABC.com includes the management of the company's private cloud. The company has a System Center 2012 infrastructure that includes System Center 2012 - Service…
The correct answer is C. You should first create a Queue. With queues you can group different work items in Service Manager (SCSM 2010 and SCSM 2012) by criteria. For instance: All Incidents with Priority 2 AND Incident Category „Mail Problem “AND Assigned User is empty. Queues are used in SCSM 2012 SLA Management to apply the SLA to…
Question
Your role of Systems Administrator at ABC.com includes the management of the company's private cloud. The company has a System Center 2012 infrastructure that includes System Center 2012 - Service Manager (SCSM). You use Service Manager for Service Level Management. You need to create a service level objective (SLO) in Service Manager for incidents that meet the following criteria:
Priority = 1 Incident Category = Email Problem. Assigned User = Empty. What should be your first step?
Options
- AYou should first create a Service Template.
- BYou should first create a Connector.
- CYou should first create a Queue.
- DYou should first create a Query.
How the community answered
(58 responses)- A5% (3)
- B3% (2)
- C78% (45)
- D14% (8)
Explanation
With queues you can group different work items in Service Manager (SCSM 2010 and SCSM 2012) by criteria. For instance: All Incidents with Priority 2 AND Incident Category „Mail Problem “AND Assigned User is empty. Queues are used in SCSM 2012 SLA Management to apply the SLA to a group of work items. SCSM 2012 console -> Library -> Queues"
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