You need to implement the incident management changes. What should you do?

Update-SCSMWorkflow is a PowerShell cmdlet used to update workflow properties programmatically, but the standard and recommended approach for console-accessible workflow changes is through the Service Manager console UI.

Adding a new workflow would create a duplicate or conflicting process alongside the existing incident workflow, which is not appropriate when the goal is to modify existing incident management behavior.

Update-SCSMDCMWorkflow is specific to Desired Configuration Management workflows in Service Manager and is not applicable to incident management workflows.

Service Manager workflows automate incident management processes such as assignment, escalation, and notification. When the requirement is to change existing behavior - such as modifying routing rules or notification templates - the correct action is to edit the existing workflow from the Service Manager console. This preserves the workflow's history and associations while applying the targeted configuration changes needed.