70-246 · Question #10
70-246 Question #10: Real Exam Question with Answer & Explanation
The correct answer is A: a queue. In SCSM 2012 the Service Level Management offers a great opportunity to implement SLAs for different IT management processes. With the four components of SLA management you can build your own complex SLAs: - Queues ->Which work items are covered in the SLA - Calendar -> The servi
Question
Options
- Aa queue
- Ba connector
- Ca channel
- Da calendar
- Ea metric
- Fa subscription
Explanation
In SCSM 2012 the Service Level Management offers a great opportunity to implement SLAs for different IT management processes. With the four components of SLA management you can build your own complex SLAs: - Queues ->Which work items are covered in the SLA - Calendar -> The service hours of an SLA - Metrics ->What is measured in the SLA - Service Level Objective -> Target of the SLA
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