70-246 · Question #211
You have a system center 2012 R2 service manager deployment. Service manager is configured to have an email notification channel. You configure service level agreements (SLAs) for incident tracked…
The correct answer is A. Target class of the email notification template: Incident OR Service level instance information OR. The email notification template's Target class must be set to 'Service Level Instance Information,' not 'Incident.' This is because the SLA breach event is raised against the Service Level Instance object, not directly against the Incident object. The Service Level Instance…
Question
You have a system center 2012 R2 service manager deployment. Service manager is configured to have an email notification channel. You configure service level agreements (SLAs) for incident tracked in service manager. You need to configure automatic email notifications for the service manager administrator that include the incident ID, whenever the SLA of the respective incident is breached. What should you do?
Options
- ATarget class of the email notification template: Incident OR Service level instance information OR
- BTarget class of the email notification subscription: Incident OR Service level instance information
- CAdditional criteria for the email notification subscription: Status OR TargetEndDate OR
How the community answered
(37 responses)- A76% (28)
- B8% (3)
- C16% (6)
Explanation
The email notification template's Target class must be set to 'Service Level Instance Information,' not 'Incident.' This is because the SLA breach event is raised against the Service Level Instance object, not directly against the Incident object. The Service Level Instance Information class contains properties for both the SLA breach details and the associated Incident ID, allowing the template to include the incident ID in the notification body. If the target class is set to Incident, the template will not fire on SLA breach events because breaches are not raised as changes to the Incident object itself.
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