You have a system center 2012 R2 service manager deployment. You need to ensure that you can ping computers related to an incident directly from the service manager console. What should you…

The correct answer is C. Related class: about configuration item OR affects service OR depends onwork item. To enable pinging computers from within an incident in the Service Manager console, you create a Task and configure its Related class. The Related class setting determines which associated objects the task can act upon - in this case, Computer objects that are related to an…

Configuring and Deploying Service Manager

Question

You have a system center 2012 R2 service manager deployment. You need to ensure that you can ping computers related to an incident directly from the service manager console. What should you configure in service manager?

Options

AObject to create: a configuration item OR a task OR a work item
BTarget class: computer OR incident
CRelated class: about configuration item OR affects service OR depends onwork item

How the community answered

(56 responses)

A
11% (6)
B
7% (4)
C
82% (46)

Explanation

To enable pinging computers from within an incident in the Service Manager console, you create a Task and configure its Related class. The Related class setting determines which associated objects the task can act upon - in this case, Computer objects that are related to an Incident (e.g., via 'Affects Configuration Item' relationships). By setting the related class correctly (such as 'About Configuration Item'), the task will appear in the context of an incident and execute against the associated computer, enabling a direct ping from the console without navigating away from the incident work item.

Topics

#Service Manager tasks#console tasks#configuration items#incident management

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