Cisco
600-455 · Question #23
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?
The correct answer is D. number of agents assigned to the queue who are on internal consult calls. See the full explanation below for the reasoning.
Question
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?
Exhibit
Options
- Anumber of agents assigned to the queue who are on inbound calls
- Bnumber of calls handled by the agents associated with that queue
- Cnumber of agents assigned to the queue who are on outbound calls
- Dnumber of agents assigned to the queue who are on internal consult calls
- Enumber of agents assigned to the other queues
How the community answered
(51 responses)- A16% (8)
- B2% (1)
- C4% (2)
- D73% (37)
- E6% (3)
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