Cisco
600-455 · Question #22
In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?
The correct answer is B. after a supervisor has barged into a call. See the full explanation below for the reasoning.
Question
In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?
Options
- Aafter a supervisor has started monitoring a call
- Bafter a supervisor has barged into a call
- Cafter a supervisor has selected a talking agent for monitoring
- Dafter a supervisor has conferenced into a call
- Eafter a supervisor has transferred the call
How the community answered
(43 responses)- A12% (5)
- B79% (34)
- C7% (3)
- E2% (1)
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