Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)

Question

Options

• AThe mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
• BPCS lets you schedule a call to the caller at a later time
• CFor reporting purposes, the PCS call has the same call key information
• DThe value of the user.microapp. is PCS controls whether the call is transferred to the PCS
• ESIP REFER call flow is required to trigger PCS
• FThe call context for the PCS includes GUID and all context up to the point where the call is

• A
  81% (34)
• B
  5% (2)
• C
  2% (1)
• E
  12% (5)

Explanation

Cisco CVP Post Call Survey (PCS) - Explained

A is correct because PCS is activated by configuring a dialed number (DN) pattern that maps to a PCS DNIS; without this mapping, CVP has no way to route the call into the survey flow after the agent interaction ends.

D is correct because the ECC variable user.microapp.isPCS acts as a flag - when set to true within the call flow script, CVP knows to transfer the caller to the PCS destination after the call concludes. This gives script designers explicit control over which calls receive a survey.

F is correct because CVP preserves the original call's GUID and all accumulated call context up to the transfer point, allowing Unified Intelligence Center (CUIC) reports to correlate the survey leg back to the originating call for end-to-end reporting.

Why the distractors fail:

• B - PCS transfers the caller immediately after the call to a survey; it is not a scheduled callback feature.
• C - The PCS leg is a new call and therefore receives a different call key; context like the GUID is passed, but the call key itself changes (which is why F, not C, is correct).
• E - SIP REFER is one possible transfer mechanism but is not required; CVP PCS can trigger through other transfer methods.

Memory tip - "PDF": think Pattern maps it (A), variable/flag triggers it (D), context Follows it (F). The survey feature needs a door (DN pattern), a switch (the ECC flag), and a trail (the GUID/context).

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