Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

Question

Options

• ASupervisor CTI OS or Cisco Agent Desktop user login
• BConfigManager user access on Admin Workstation
• CWebView user login
• Dservice account login

• A
  74% (14)
• B
  11% (2)
• C
  5% (1)
• D
  11% (2)

Explanation

Option A is correct because Supervisor CTI OS and Cisco Agent Desktop user logins are authenticated through the Cisco Unified Communications Manager (CUCM) or the contact center's own internal authentication mechanism - not Microsoft Active Directory. These logins are managed separately within the Cisco platform itself.

Why the distractors are wrong:

• B (ConfigManager on Admin Workstation): Active Directory does control access to the ConfigManager application on the Admin Workstation, using Windows domain credentials.
• C (WebView user login): WebView uses Windows Authentication, meaning AD credentials govern who can access the reporting interface.
• D (Service account login): Service accounts for UCCE components are Windows domain accounts, so AD manages them directly.

Memory tip: Think of it this way - anything that uses a Windows login dialog is controlled by AD. CTI OS and Agent Desktop use their own Cisco-specific login that bypasses the Windows domain, making them the odd one out.

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