Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

Question

Options

• ASide A OPC
• BSide A MDS
• CSide B OPC
• DSide B MDS
• EOPC with disabled clock
• FMDS with the disabled clock

• A
  8% (2)
• D
  4% (1)
• F
  88% (21)

Explanation

MDS with a disabled clock initiates "Test Other Side" because the MDS (Maintenance and Diagnostic System) is the component responsible for controlling duplexing, failover, and system diagnostics in Cisco CCE - not the OPC. Disabling the clock on the MDS is the specific trigger that places it in a state to run the Test Other Side procedure safely, preventing automatic side-switching from interfering with the test.

Why the distractors are wrong:

• A & C (Side A/B OPC): The OPC (Open Peripheral Controller) manages peripheral gateways and agent connectivity - it has no role in initiating side-testing procedures.
• B (Side A MDS): Side A MDS without a disabled clock is simply the active-side controller; no test is initiated.
• D (Side B MDS): Same issue - MDS alone on either side does not trigger the test; the clock state is the key differentiator.
• E (OPC with disabled clock): The disabled clock condition is correct conceptually, but applying it to the OPC is wrong - OPC simply isn't the component that owns this function.

Memory tip: Think "Maintenance Diagnostic System = the one that tests," and the disabled clock = "freeze the normal behavior so you can safely test without causing a real failover." MDS + disabled clock = controlled, safe side test.

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