An engineer is configuring Cisco UCM to forward parked calls back to the user who parked the call if it is not retrieved after a specified time interval. Which action must be taken to accomplish this

Question

Options

• AConfigure device pools.
• BConfigure service parameters
• CConfigure enterprise softkeys.
• DConfigure class of control.

• A
  8% (5)
• B
  3% (2)
• C
  83% (50)
• D
  5% (3)

Explanation

In Cisco UCM, configuring enterprise softkeys (via the Softkey Template) is the mechanism used to present call-park-related softkeys - including the 'Park' softkey - to the phone user. To enable call park reversion (where an unretreived parked call is forwarded back to the original parker), the softkey template must be configured with the appropriate park softkeys. The softkey template controls what features are available to the user's phone and governs the call park reversion behavior displayed and triggered at the phone. Service Parameters (Option B) control global timers like the Call Park Display Timer, but configuring the reversion-to-parker behavior requires the enterprise softkey configuration. Device pools (A) affect device-level settings like region and location. Class of control (D) governs calling privileges, not call park reversion.

No community discussion yet for this question.