300-815 · Question #6
Configure Call Queuing in Cisco Unified Communications Manager. Where do you set the maximum number of callers in the queue?
The correct answer is B. in the queuing configuration. The maximum number of callers allowed in a CUCM call queue is configured directly within the queuing configuration section of the hunt pilot.
Question
Options
- Ain the telephony service configuration
- Bin the queuing configuration
- Cin Cisco Unified CM Enterprise Parameters
- Din Cisco Unified CM Service Parameters
How the community answered
(45 responses)- A7% (3)
- B91% (41)
- C2% (1)
Why each option
The maximum number of callers allowed in a CUCM call queue is configured directly within the queuing configuration section of the hunt pilot.
There is no 'telephony service configuration' page in CUCM where call queue depth is set.
In CUCM, call queuing is configured on the hunt pilot itself under the 'Queue Calls' section, where administrators set parameters including the maximum number of callers in queue. This 'queuing configuration' refers to the hunt pilot's queue settings page, which centralizes all queue behavior for that pilot number.
Cisco Unified CM Enterprise Parameters contain cluster-wide defaults for various features but do not include hunt pilot call queuing depth settings.
Cisco Unified CM Service Parameters contain service-level tuning values but the per-pilot maximum queue depth is set in the hunt pilot queuing configuration, not in service parameters.
Concept tested: Call queuing maximum callers configuration in hunt pilot
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/systemConfig/cucm_b_system-configuration-guide-1251/cucm_b_system-configuration-guide-1251_chapter_0100111.html
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