300-815 · Question #4
Which two configuration parameters are prerequisites to set Native Call Queuing on Cisco Unified Communications Manager? (Choose two.)
The correct answer is B. A unicast music on hold audio source must be configured. C. Cisco RIS data collector service must be running on the same server as the Cisco CallManager service.. Two prerequisites for Native Call Queuing in CUCM are a configured unicast MOH audio source and the Cisco RIS Data Collector service running on the same node as the CallManager service.
Question
Options
- ACisco IP Voice Media Streaming Service must be activated on at least one node in the cluster.
- BA unicast music on hold audio source must be configured.
- CCisco RIS data collector service must be running on the same server as the Cisco CallManager service.
- DThe maximum number of callers allowed in queue must be 10.
- EThe phone button template must have the Queue Status Softkey configured.
How the community answered
(49 responses)- A6% (3)
- B90% (44)
- D2% (1)
- E2% (1)
Why each option
Two prerequisites for Native Call Queuing in CUCM are a configured unicast MOH audio source and the Cisco RIS Data Collector service running on the same node as the CallManager service.
The Cisco IP Voice Media Streaming Application service (not 'IP Voice Media Streaming Service') is relevant to software MTP/MOH, but activating it on one node is not listed as a specific Native Call Queuing prerequisite.
Native Call Queuing uses Music on Hold to play audio to queued callers, and a unicast MOH audio source must be configured so the system can stream audio while callers wait in queue.
The Cisco RIS Data Collector service must run on the same server as the Cisco CallManager service because call queuing relies on real-time information from RIS to track queue state and call statistics.
There is no fixed requirement that the maximum queue size must be exactly 10; this is a configurable parameter with no such mandatory default.
The Queue Status softkey is a useful feature but is not a prerequisite for enabling Native Call Queuing on the system.
Concept tested: Native Call Queuing prerequisites in CUCM
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/systemConfig/cucm_b_system-configuration-guide-1251/cucm_b_system-configuration-guide-1251_chapter_0100111.html
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