300-810 · Question #74
A customer calls into the Cisco Unity Connection-based auto-attendant of an organization and chooses an option to find an employee extension by entering the last name using the keypad. Which…
The correct answer is B. directory handlers. Directory Handlers in Cisco Unity Connection provide the dial-by-name (directory) functionality that allows callers to search for and connect to users by spelling out their name on the telephone keypad. When a caller presses the appropriate key from an auto-attendant menu to…
Question
A customer calls into the Cisco Unity Connection-based auto-attendant of an organization and chooses an option to find an employee extension by entering the last name using the keypad. Which configuration feature in Cisco Unity Connections supports this action?
Options
- Aclass of service
- Bdirectory handlers
- Ccall handler templates
- Duser templates
- Einterview handlers
How the community answered
(17 responses)- B88% (15)
- D6% (1)
- E6% (1)
Explanation
Directory Handlers in Cisco Unity Connection provide the dial-by-name (directory) functionality that allows callers to search for and connect to users by spelling out their name on the telephone keypad. When a caller presses the appropriate key from an auto-attendant menu to find an employee, they are transferred to a Directory Handler, which prompts them to enter letters corresponding to the employee's first or last name, searches the user directory, and then connects the call. Interview Handlers collect information via prompted questions, Call Handler Templates are templates for creating call handlers, and Class of Service/User Templates control user permissions and settings - none provide directory search functionality.
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