An administrator must configure a system distribution list for the IT staff that must be reachable via voice recognition using either the phrases "service desk" or "Help desk". Which advanced distribu

The correct answer is C. Alternate Name. In Cisco Unity Connection, the Alternate Name feature allows administrators to define one or more additional spoken names for a user or distribution list. Voice recognition uses these names to route callers. By adding both 'service desk' and 'help desk' as alternate names to the

Cisco Unity Connection

Question

An administrator must configure a system distribution list for the IT staff that must be reachable via voice recognition using either the phrases "service desk" or "Help desk". Which advanced distribute list feature should be used to accomplish this task?

Options

AAlternate Greeting
BAlternate Extension
CAlternate Name
DAlternate Diction

How the community answered

(57 responses)

A
5% (3)
B
7% (4)
C
86% (49)
D
2% (1)

Explanation

In Cisco Unity Connection, the Alternate Name feature allows administrators to define one or more additional spoken names for a user or distribution list. Voice recognition uses these names to route callers. By adding both 'service desk' and 'help desk' as alternate names to the IT staff distribution list, callers saying either phrase will be correctly identified and routed. Alternate Extension handles additional dial-by-extension entries, Alternate Greeting changes the greeting message, and Alternate Diction is not a standard Unity Connection feature.

Topics

#Cisco Unity Connection#Voice Recognition#Distribution Lists#Alternate Name

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