An engineer wants to configure Cisco Unity Connection system for the calls from users and unidentified callers that are dialed directly into the system. Which must be updated in Cisco Unity Connection

Question

Options

• Asystem call handlers
• Bsystem distribution lists
• Cdirect routing rules
• Dforwarded routing rules

• A
  2% (1)
• B
  5% (3)
• C
  91% (53)
• D
  2% (1)

Explanation

Cisco Unity Connection uses two types of routing rules to direct incoming calls: Direct Routing Rules and Forwarded Routing Rules. Direct Routing Rules (C) handle calls that are dialed directly into the Unity Connection system - for example, when a caller dials the Unity Connection pilot number directly, either as an identified user or an unidentified caller. Forwarded Routing Rules handle calls that have been forwarded from a subscriber's extension. Since the question specifically describes calls 'dialed directly into the system,' Direct Routing Rules is the correct configuration component. Call handlers and distribution lists are downstream components used after routing is determined.

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