An engineer is troubleshooting an issue with Cisco Unity Connection. Users report that they receive a busy tone when they attempt to dial the voicemail pilot number. Which tool must the engineer use t

The correct answer is C. Port monitor option in Real Time Monitoring Tool. When users receive a busy tone dialing the voicemail pilot, it typically means all voice ports on Unity Connection are in use or unavailable. The Port Monitor option within Cisco's Real-Time Monitoring Tool (RTMT) provides a live view of voicemail port activity, showing which por

Cisco Unity Connection

Question

An engineer is troubleshooting an issue with Cisco Unity Connection. Users report that they receive a busy tone when they attempt to dial the voicemail pilot number. Which tool must the engineer use to view the activity on the voicemail ports as users try to place calls?

Options

ARemote Up and Down utility
BRemote Database Administration tools
CPort monitor option in Real Time Monitoring Tool
DApplication Audit logging

How the community answered

(35 responses)

A
17% (6)
B
3% (1)
C
71% (25)
D
9% (3)

Explanation

When users receive a busy tone dialing the voicemail pilot, it typically means all voice ports on Unity Connection are in use or unavailable. The Port Monitor option within Cisco's Real-Time Monitoring Tool (RTMT) provides a live view of voicemail port activity, showing which ports are active, idle, or in an error state. This allows the engineer to observe port utilization in real time as users attempt to place calls, making it the correct tool for diagnosing port-related issues. RTMT is the standard diagnostic platform for Cisco UC applications.

Topics

#Cisco Unity Connection#Troubleshooting#RTMT#Voicemail Ports

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