What is a step when integrating Cisco UACA with Cisco UCM?

The correct answer is A. create a CTI route point template that will be used by Cisco UACA. Cisco Unified Attendant Console Advanced (UACA) uses CTI (Computer Telephony Integration) to intercept and manage calls. During integration with Cisco UCM, a CTI Route Point (not a CTI Port) is required as the entry point for calls routed to the attendant console. A CTI Route Poi

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Question

Options

Acreate a CTI route point template that will be used by Cisco UACA
Bcreate a new end user account to be used by Cisco UACA
Ccreate a CTI port template that will be used by Cisco UACA
Dcreate a SIP trunk between Cisco UACA and Cisco UCM

How the community answered

(60 responses)

A
93% (56)
B
2% (1)
C
3% (2)
D
2% (1)

Explanation

Cisco Unified Attendant Console Advanced (UACA) uses CTI (Computer Telephony Integration) to intercept and manage calls. During integration with Cisco UCM, a CTI Route Point (not a CTI Port) is required as the entry point for calls routed to the attendant console. A CTI Route Point template defines the settings for virtual devices that receive incoming calls before they are distributed. CTI Ports are used for outbound calls and media termination, while CTI Route Points handle inbound call routing - the core function needed for the attendant console.

Topics

#Cisco UACA#Cisco UCM Integration#CTI Route Points#Attendant Console

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