A collaboration engineer is troubleshooting a Cisco Jabber IM and Presence issue. Cisco TAC asked the engineer to generate a client-side problem report. Which set of actions must the engineer perform

The correct answer is D. Click the Help menu, select Report a problem, and follow the instructions.. In Cisco Jabber for Windows, the problem report feature is accessed via the Help menu at the top of the application, then selecting 'Report a problem.' This generates a ZIP file of client-side logs that can be submitted to Cisco TAC. Option A incorrectly routes through Settings >

Application Clients

Question

A collaboration engineer is troubleshooting a Cisco Jabber IM and Presence issue. Cisco TAC asked the engineer to generate a client-side problem report. Which set of actions must the engineer perform to find and download the problem report logs?

Options

AClick Settings, Help, Reports, and follow the instructions.
BClick Settings, Help, and follows the instructions.
CClick Admin, select Logs, and follow the instructions.
DClick the Help menu, select Report a problem, and follow the instructions.

How the community answered

(59 responses)

A
3% (2)
B
2% (1)
C
7% (4)
D
88% (52)

Explanation

In Cisco Jabber for Windows, the problem report feature is accessed via the Help menu at the top of the application, then selecting 'Report a problem.' This generates a ZIP file of client-side logs that can be submitted to Cisco TAC. Option A incorrectly routes through Settings > Help > Reports, which is not the actual menu path. Option B (Settings > Help) is incomplete and does not directly surface the report function. Option C references an 'Admin' menu and 'Logs' option, which does not exist in the standard Jabber client UI - those are server-side concepts.

Topics

#Cisco Jabber#Client-side logging#Problem reports#Troubleshooting tools

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