A company has a collaboration infrastructure with Cisco UCM and the Cisco IM and Presence service. A receptionist wants to control a landline phone with Cisco Jabber to make and receive calls from a…

Question

Options

• ARe-enter the receptionist's credentials on the Jabber configuration panel.
• BAssign Standard CTI Secure Connection to the end user profile in Cisco UCM.
• CPhysically connect the receptionist's computer to the computer port of the landline phone.
• DSelect Allow Control of Device from CTI in the Cisco UCM configuration of the landline phone.

• A
  3% (2)
• B
  10% (6)
• C
  16% (10)
• D
  70% (43)

Explanation

For Cisco Jabber to control a physical IP phone using CTI (Computer Telephony Integration) - enabling features like click-to-dial and call control from the PC - the phone device in Cisco UCM must explicitly have 'Allow Control of Device from CTI' enabled. Without this checkbox, UCM will refuse CTI control requests and Jabber will report a connection error. Option B (Standard CTI Secure Connection) applies when encrypted CTI connections are required, but is not the cause of a basic connection error. Option A would not resolve a permissions issue. Option C (physical connection) is not required for software-based CTI.

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