Refer to the exhibit. A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user reports that they cannot control their Cisco 8845 IP Phone from the Cisco…

Question

Exhibit

Options

• A"Standard CTI allows control of phones supporting Xfer and conf" and the "Standard CTI
• B"Standard CTI allows control of all devices" and the "Standard CTI Enabled" group.
• C"Standard CTI allows control of phones supporting rollover mode" and the "Standard CTI
• D"Standard CTI secure connection" and the "Standard CTI Enabled" group.

• A
  86% (30)
• B
  3% (1)
• C
  9% (3)
• D
  3% (1)

Explanation

For Cisco Jabber to control a desk phone via CTI (Computer Telephony Integration), the end user must have two things: the 'Standard CTI Enabled' role (which enables CTI access at all) and a role that permits control of the specific phone type. The Cisco 8845 is a video phone that supports transfer and conference (Xfer and conf) features. The correct role for such phones is 'Standard CTI allows control of phones supporting Xfer and conf.' Option B ('allows control of all devices') is overly broad and not the specific correct answer. Options C and D reference rollover mode and secure connection roles, which are for different use cases and would not enable basic phone control for the 8845.

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