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300-810 · Question #176

The calendaring integration on the Cisco IM and Presence server has not been functioning, which results in the "in a meeting" status not working in Cisco Jabber. Which service log should the engineer

The correct answer is B. Cisco Jabber Problem Report. The Cisco Jabber Problem Report is the correct log source for diagnosing client-side calendaring integration failures that affect the 'in a meeting' presence status.

Cisco Unified IM and Presence

Question

The calendaring integration on the Cisco IM and Presence server has not been functioning, which results in the "in a meeting" status not working in Cisco Jabber. Which service log should the engineer use to troubleshoot this issue?

Options

  • ACisco XCP Connection Manager
  • BCisco Jabber Problem Report
  • CCisco Presence Engine
  • DCisco SIP Proxy

How the community answered

(33 responses)
  • A
    12% (4)
  • B
    79% (26)
  • C
    3% (1)
  • D
    6% (2)

Why each option

The Cisco Jabber Problem Report is the correct log source for diagnosing client-side calendaring integration failures that affect the 'in a meeting' presence status.

ACisco XCP Connection Manager

The Cisco XCP Connection Manager log tracks XMPP session connectivity between Jabber clients and the IM and Presence server, not calendar integration activity.

BCisco Jabber Problem ReportCorrect

The Jabber Problem Report bundles client-side diagnostic logs generated by the Jabber application itself, including logs for calendar integration (Exchange/O365 connectivity, EWS calls, and presence triggers). Because the 'in a meeting' status is set by the Jabber client based on calendar data it retrieves directly, the client logs are the authoritative source for diagnosing why that integration is broken.

CCisco Presence Engine

The Cisco Presence Engine log handles SIP-based presence subscriptions and publications on the server side, not the client-to-calendar integration that drives 'in a meeting' status.

DCisco SIP Proxy

The Cisco SIP Proxy log covers SIP routing and signaling on the IM and Presence server and is unrelated to calendar data retrieval by the Jabber client.

Concept tested: Jabber calendaring integration troubleshooting using Problem Report

Source: https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/200578-Collect-and-Analyze-Cisco-Jabber-Problem.html

Topics

#Cisco Jabber#IM and Presence#Calendaring Integration#Troubleshooting Logs

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