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300-810 · Question #177

Refer to the exhibit. After receiving a new desk phone, the Jabber user can no longer make calls via phone control. The help desk collected the user's Jabber problem report and verified that they the

The correct answer is C. Verify that the user's desk phone device is listed as a controlled device in the Cisco UCM end. When a user receives a new desk phone, it must be explicitly added to their controlled devices list in the CUCM End User configuration before Jabber phone control (CTI) will function.

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Question

Refer to the exhibit. After receiving a new desk phone, the Jabber user can no longer make calls via phone control. The help desk collected the user's Jabber problem report and verified that they the correct Cisco UCM CTI permissions. Which configuration must be changed to correct this issue?

Exhibit

300-810 question #177 exhibit

Options

  • AVerify that the desk phone device has Allow Control of Device from CTI enabled.
  • BVerify that the Cisco UCM service profile has Cisco UCM CTI servers configured.
  • CVerify that the user's desk phone device is listed as a controlled device in the Cisco UCM end
  • DVerify that the device line configuration has Allow Control of Device from CTI enabled.

How the community answered

(39 responses)
  • A
    15% (6)
  • B
    3% (1)
  • C
    74% (29)
  • D
    8% (3)

Why each option

When a user receives a new desk phone, it must be explicitly added to their controlled devices list in the CUCM End User configuration before Jabber phone control (CTI) will function.

AVerify that the desk phone device has Allow Control of Device from CTI enabled.

'Allow Control of Device from CTI' is a device-level checkbox that enables CTI control on the phone, but the question states permissions are verified and a new phone was just received - the missing step is adding the device to the user record, not enabling the checkbox.

BVerify that the Cisco UCM service profile has Cisco UCM CTI servers configured.

The UCM CTI server configuration in the Jabber service profile affects which CUCM cluster Jabber connects to for CTI, not whether a specific device is associated with a specific user.

CVerify that the user's desk phone device is listed as a controlled device in the Cisco UCM endCorrect

CUCM requires that each device a user wants to control via CTI be listed under the 'Controlled Devices' section of that user's End User page. A new phone is not automatically associated with the user's CTI profile, so Jabber cannot discover or control it even if the user has the correct CTI permissions assigned.

DVerify that the device line configuration has Allow Control of Device from CTI enabled.

The device line configuration does not have an 'Allow Control of Device from CTI' setting - that setting exists at the device (phone) level, not the line level, making this choice technically incorrect.

Concept tested: CUCM End User controlled devices assignment for Jabber CTI

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_9/cjab_b_feature-configuration-cisco-jabber-129/cjab_b_feature-configuration-cisco-jabber-129_chapter_01010.html

Topics

#Cisco Jabber#CTI Phone Control#Cisco UCM#End User Configuration

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