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300-810 · Question #175

An engineer needs to configure the cisco unity connection Auto-attendant feature to transfer calls to a specific destination, maintain control of the transfer, and take a defined administrative action

The correct answer is B. Supervised Transfer. Supervised Transfer in Cisco Unity Connection keeps the system in control of the call during a transfer, allowing it to detect failures and execute a configured fallback action.

Cisco Unity Connection

Question

An engineer needs to configure the cisco unity connection Auto-attendant feature to transfer calls to a specific destination, maintain control of the transfer, and take a defined administrative action upon failure. How is this accomplished?

Options

  • AConsult Transfer
  • BSupervised Transfer
  • CRelease to Switch
  • DHookFlash Transfer

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    69% (18)
  • C
    19% (5)
  • D
    8% (2)

Why each option

Supervised Transfer in Cisco Unity Connection keeps the system in control of the call during a transfer, allowing it to detect failures and execute a configured fallback action.

AConsult Transfer

Consult Transfer is not a distinct Unity Connection transfer type - Supervised Transfer is the feature that provides consult-style control, making this choice a distractor.

BSupervised TransferCorrect

Supervised Transfer causes Unity Connection to hold the original caller on hold, dial the transfer destination, wait for an answer, and then bridge the parties. Because Unity Connection retains call control throughout the process, it can detect a no-answer or busy condition and execute a defined failure action such as taking a message or playing a prompt.

CRelease to Switch

Release to Switch hands the call off entirely to the phone system, meaning Unity Connection loses all control and cannot take any action if the transfer fails.

DHookFlash Transfer

HookFlash Transfer uses a flash signal to blind-transfer the call to the switch, which also releases control and provides no failure-handling capability within Unity Connection.

Concept tested: Cisco Unity Connection Supervised Transfer with failure handling

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag/b_14cucsag_chapter_01001.html

Topics

#Cisco Unity Connection#Auto-attendant#Supervised Transfer#Call Handling

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