300-810 · Question #175
An engineer needs to configure the cisco unity connection Auto-attendant feature to transfer calls to a specific destination, maintain control of the transfer, and take a defined administrative action
The correct answer is B. Supervised Transfer. Supervised Transfer in Cisco Unity Connection keeps the system in control of the call during a transfer, allowing it to detect failures and execute a configured fallback action.
Question
An engineer needs to configure the cisco unity connection Auto-attendant feature to transfer calls to a specific destination, maintain control of the transfer, and take a defined administrative action upon failure. How is this accomplished?
Options
- AConsult Transfer
- BSupervised Transfer
- CRelease to Switch
- DHookFlash Transfer
How the community answered
(26 responses)- A4% (1)
- B69% (18)
- C19% (5)
- D8% (2)
Why each option
Supervised Transfer in Cisco Unity Connection keeps the system in control of the call during a transfer, allowing it to detect failures and execute a configured fallback action.
Consult Transfer is not a distinct Unity Connection transfer type - Supervised Transfer is the feature that provides consult-style control, making this choice a distractor.
Supervised Transfer causes Unity Connection to hold the original caller on hold, dial the transfer destination, wait for an answer, and then bridge the parties. Because Unity Connection retains call control throughout the process, it can detect a no-answer or busy condition and execute a defined failure action such as taking a message or playing a prompt.
Release to Switch hands the call off entirely to the phone system, meaning Unity Connection loses all control and cannot take any action if the transfer fails.
HookFlash Transfer uses a flash signal to blind-transfer the call to the switch, which also releases control and provides no failure-handling capability within Unity Connection.
Concept tested: Cisco Unity Connection Supervised Transfer with failure handling
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag/b_14cucsag_chapter_01001.html
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