An administrator is implementing a Cisco Unity Connection call management plan for a company and configured the transfer rules that specify how Unity Connection transfers the calls that reach the call

The correct answer is A. caller input settings. In Cisco Unity Connection, transfer rules define the schedule-based routing of calls (e.g., open hours, closed hours, alternate). However, 'caller input settings' is the call handler setting that controls what actions callers are allowed to perform, including whether they can ini

Cisco Unity Connection

Question

An administrator is implementing a Cisco Unity Connection call management plan for a company and configured the transfer rules that specify how Unity Connection transfers the calls that reach the call handler from the automated attendant. Which call handler setting must be configured to specify whether callers can perform transfers?

Options

Acaller input settings
Btransfer rules
Ccall handler owners
Dmessage settings

How the community answered

(51 responses)

A
92% (47)
B
2% (1)
C
2% (1)
D
4% (2)

Explanation

In Cisco Unity Connection, transfer rules define the schedule-based routing of calls (e.g., open hours, closed hours, alternate). However, 'caller input settings' is the call handler setting that controls what actions callers are allowed to perform, including whether they can initiate a transfer by pressing a key. The Caller Input tab maps DTMF key presses to actions such as transferring to an extension, going to another handler, or other behaviors. Without configuring caller input, callers have no mechanism to perform transfers even if transfer rules are defined.

Topics

#Cisco Unity Connection#Call Handler Configuration#Caller Input Settings#Call Transfer

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