300-810 · Question #193
An administrator is troubleshooting a Cisco Jabber Deskphone Control Issue. Which CTI event from the logs denotes that the request from Jabber to CTl Manager must the administrator check?
The correct answer is A. CTI ProviderOpenRequest. When Cisco Jabber uses Deskphone Control mode, it communicates with Cisco Unified Communications Manager's CTI (Computer Telephony Integration) Manager service to remotely control a physical IP phone. The very first event Jabber sends when initiating this CTI session is the 'CTI
Question
An administrator is troubleshooting a Cisco Jabber Deskphone Control Issue. Which CTI event from the logs denotes that the request from Jabber to CTl Manager must the administrator check?
Options
- ACTI ProviderOpenRequest
- BCTI ProviderRequest
- CCTI OpenRequest
- DCTI AvailableRequest
How the community answered
(60 responses)- A93% (56)
- B3% (2)
- C2% (1)
- D2% (1)
Explanation
When Cisco Jabber uses Deskphone Control mode, it communicates with Cisco Unified Communications Manager's CTI (Computer Telephony Integration) Manager service to remotely control a physical IP phone. The very first event Jabber sends when initiating this CTI session is the 'CTI ProviderOpenRequest.' This event opens a CTI provider connection between Jabber and CTI Manager, which is the prerequisite for all subsequent CTI operations (line monitoring, call initiation, etc.). If Deskphone Control fails, checking the CTI logs for the presence and response to CTI ProviderOpenRequest tells the administrator whether the CTI session was established successfully. Options B, C, and D do not correspond to real CTI event names used in Cisco's CTI protocol.
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