Refer to the exhibit. A collaboration engineer is troubleshooting Cisco Unity Express integrated with Cisco UCME. Internal users and external callers report that calls to the auto-attendant are answer

The correct answer is C. Rerecord AAWelcome.wav. E. Change the language setting on the prompt.. When the auto-attendant answers calls but the greeting does not play, there are two likely causes. First (C), the AAWelcome.wav file itself may be corrupted, missing, or recorded improperly - rerecording it restores a valid, playable audio file. Second (E), the language setting o

Cisco Unity Connection and Cisco Unity Express

Question

Refer to the exhibit. A collaboration engineer is troubleshooting Cisco Unity Express integrated with Cisco UCME. Internal users and external callers report that calls to the auto-attendant are answered, but that greeting is not being played. Which two actions must the engineer take to resolve the issue? (Choose two.)

Exhibit

Options

AChange the trigger number.
BChange the welcome prompt setting.
CRerecord AAWelcome.wav.
DIncrease the number of sessions on the aa2 application.
EChange the language setting on the prompt.

How the community answered

(34 responses)

A
3% (1)
B
12% (4)
C
79% (27)
D
6% (2)

Explanation

When the auto-attendant answers calls but the greeting does not play, there are two likely causes. First (C), the AAWelcome.wav file itself may be corrupted, missing, or recorded improperly - rerecording it restores a valid, playable audio file. Second (E), the language setting on the prompt must match the language configured for the system. If the language is mismatched, Cisco Unity Express cannot locate the correct prompt file in its directory structure, resulting in silence even though the application is running. Changing the trigger number (A) would reroute calls entirely. Changing the welcome prompt setting (B) would change which file is referenced, not fix a bad file. Increasing sessions (D) addresses capacity, not audio playback.

Topics

#Cisco Unity Express#Auto-attendant troubleshooting#Prompt management#UCME integration

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