300-810 · Question #192
An administrator is troubleshooting an Issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press '0'. However, the
The correct answer is B. Cisco Unity Connection Remote Port Status Monitor C. Cisco Unity Connection Packet Capture. The issue is that callers pressing '0' on their DTMF keypad are not triggering the expected action in Unity Connection's Auto-Attendant, which indicates Unity Connection may not be receiving or correctly processing the DTMF keypress. To verify DTMF reception: (B) the Cisco Unity
Question
An administrator is troubleshooting an Issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press '0'. However, the callers can leave messages for users when they get a user's mailbox. Internal callers to the Auto-Attendant are experiencing the same issue. Which two areas should the administrator verify that Cisco Unity Connection is receiving the callers' keypresses? (Choose two.)
Options
- ACisco Unity Connection Media (Wave) Traces
- BCisco Unity Connection Remote Port Status Monitor
- CCisco Unity Connection Packet Capture
- DCisco UCM CallManager Traces
- ECisco UCM CDR Records
How the community answered
(54 responses)- A7% (4)
- B78% (42)
- D11% (6)
- E4% (2)
Explanation
The issue is that callers pressing '0' on their DTMF keypad are not triggering the expected action in Unity Connection's Auto-Attendant, which indicates Unity Connection may not be receiving or correctly processing the DTMF keypress. To verify DTMF reception: (B) the Cisco Unity Connection Remote Port Status Monitor shows real-time port activity and DTMF digit reception per port, making it useful for confirming whether digits are arriving at Unity Connection. (C) Packet Capture allows analysis of the raw SIP/RTP streams to determine whether DTMF is being transmitted from the gateway and in what format (in-band, RFC 2833, SIP INFO). Together these confirm the problem is DTMF delivery. Options A (Wave Traces) show media/audio processing, not digit detection. Options D and E are on the CUCM side and do not reveal Unity Connection's DTMF reception.
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