300-810 · Question #149
A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not…
The correct answer is C. Release to switch. In Cisco Unity Connection, supervised transfer means that after transferring a call to a user's extension, Unity Connection retains control and monitors whether the call is answered. During this process, if the called extension does not answer, Unity Connection may follow…
Question
A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?
Options
- AT302 Timer
- BRings to Wait
- CRelease to switch
- DNo Answer Ring Duration (seconds)
How the community answered
(52 responses)- A2% (1)
- B4% (2)
- C85% (44)
- D10% (5)
Explanation
In Cisco Unity Connection, supervised transfer means that after transferring a call to a user's extension, Unity Connection retains control and monitors whether the call is answered. During this process, if the called extension does not answer, Unity Connection may follow additional forwarding rules before retrieving the call and routing it to voicemail - causing the delay the user is experiencing. Changing the transfer type to Release to Switch (Answer C) hands call control entirely over to the phone system (CUCM), which then applies its own No Answer forwarding directly to voicemail without the intermediate supervised monitoring step, resulting in faster voicemail transfer. 'Rings to Wait' and 'No Answer Ring Duration' adjust timing but do not eliminate the intermediate forwarding behavior caused by supervised transfer.
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