Refer to the exhibit. User A tries to log in to the Cisco Jabber client, the login works fine, but the user cannot see their self-presence or other users' presence in their contact list. The administr

Question

Exhibit

Options

• AThe user credentials are incorrect; ask the user to change the credentials.
• BThe user is duplicated in another Cisco IM and Presence cluster; unassign the user from the
• CPresence has stopped working for the user; unassign and reassign the end-user to Cisco IM and
• DThe Cisco IM and Presence Server has CPU/memory issues; restart the IM and Presence Server.

• A
  4% (2)
• B
  8% (4)
• C
  16% (8)
• D
  72% (36)

Explanation

When a user can log in to Jabber successfully but cannot see their own presence (self-presence) or other users' presence in the contact list, this typically indicates a resource problem on the IM and Presence server rather than an authentication or configuration issue. If the IM and Presence server is experiencing high CPU or memory utilization, it cannot process presence subscriptions and PUBLISH/SUBSCRIBE requests properly, causing all presence to appear unavailable or stale. The resolution is to restart the relevant IM and Presence services or the server itself (Answer D). User duplication (B) or credential issues (A) would affect login, not just presence, and unassigning/reassigning (C) would be a workaround for a configuration problem, not a resource issue identified in server logs.

No community discussion yet for this question.