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300-085 · Question #83

300-085 Question #83: Real Exam Question with Answer & Explanation

The correct answer is A: viewing the status of the Cisco Unity Connection feature service. Cisco Unity Connection Serviceability provides service status monitoring and multi-format report generation as its primary troubleshooting functionalities.

Question

The Cisco Unity Connection Serviceability menu provides which two troubleshooting functionalities? (Choose two.)

Options

  • Aviewing the status of the Cisco Unity Connection feature service
  • Bgenerating reports that you can view in a range of formats, such as PDF, CSV, or HTML
  • Cviewing trace information through the web browser
  • Dproviding an interface for the "starting and stopping" feature and network services
  • Emonitoring the number of threads and processes that are in the system

Explanation

Cisco Unity Connection Serviceability provides service status monitoring and multi-format report generation as its primary troubleshooting functionalities.

Common mistakes.

  • C. Viewing detailed trace log information through a browser is a function of Trace and Log Central within the Real-Time Monitoring Tool (RTMT), not a direct function of the Serviceability menu.
  • D. While the Serviceability Control Center does allow starting and stopping services, this is considered a service management function; the identified troubleshooting functionalities in this context are service status viewing and report generation.
  • E. Monitoring system-level threads and processes is a function provided by RTMT's performance monitoring counters, not by the Unity Connection Serviceability menu.

Concept tested. Unity Connection Serviceability troubleshooting capabilities

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/serviceability/guide/b_11xcucservag.html

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