300-085 · Question #73
You are troubleshooting Cisco Unity Connection and find that the interview handlers service does not play anything. You find that only Goodbye call handler is available. What must you verify before…
The correct answer is D. Questions are active and recorded. Interview handlers in Cisco Unity Connection require active, recorded questions to function - without them, the handler has nothing to play for callers.
Question
You are troubleshooting Cisco Unity Connection and find that the interview handlers service does not play anything. You find that only Goodbye call handler is available. What must you verify before trying to fix the problem?
Options
- AUsers and call handlers are placed in the correct partition.
- BPhone language settings are correct.
- CUsers have selected the delist option.
- DQuestions are active and recorded.
- EDial plan has been set up correctly.
- FCalls are routed when callers press "0".
How the community answered
(24 responses)- A4% (1)
- D83% (20)
- E8% (2)
- F4% (1)
Why each option
Interview handlers in Cisco Unity Connection require active, recorded questions to function - without them, the handler has nothing to play for callers.
Partition placement affects routing and search scope, not whether an interview handler can play its recorded questions.
Phone language settings affect the language of system prompts, but do not prevent an interview handler from playing questions entirely.
The delist option controls directory listing visibility for users and has no bearing on interview handler audio playback.
Interview handlers are composed of individual questions that must each be recorded and set to active status. If questions are not recorded or remain inactive, the handler cannot play any prompts, which explains why callers hear nothing. This is the foundational requirement before any other configuration is relevant.
Dial plan configuration governs call routing to reach the handler, not whether the handler's questions are available to play once reached.
Routing calls when pressing 0 is a call handler transfer action and is unrelated to interview handler question playback.
Concept tested: Cisco Unity Connection interview handler question configuration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucagx.html
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