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300-085 · Question #60

By default, what are two options that are presented to callers for directed calls into a Cisco Unity Connection system? (Choose two.)

The correct answer is A. Log in to their mailbox with their PIN. D. Enter user ID and PIN. By default, directed calls into Cisco Unity Connection present two login options: entering only a PIN for the mailbox owner, or entering a full user ID and PIN for any other subscriber.

Cisco Unity Connection

Question

By default, what are two options that are presented to callers for directed calls into a Cisco Unity Connection system? (Choose two.)

Options

  • ALog in to their mailbox with their PIN.
  • BListen to the opening greeting.
  • CLeave a message if forwarder has a mailbox.
  • DEnter user ID and PIN.
  • ELog in to remote mailbox.

How the community answered

(32 responses)
  • A
    91% (29)
  • C
    6% (2)
  • E
    3% (1)

Why each option

By default, directed calls into Cisco Unity Connection present two login options: entering only a PIN for the mailbox owner, or entering a full user ID and PIN for any other subscriber.

ALog in to their mailbox with their PIN.Correct

When a call is directed to a specific subscriber's mailbox, Cisco Unity Connection by default allows that subscriber to log in by pressing the sign-in key and entering only their PIN, because the system already knows which mailbox was targeted.

BListen to the opening greeting.

The opening greeting is played for calls arriving at the general pilot number, not as a presented option during a directed call to a specific subscriber's mailbox.

CLeave a message if forwarder has a mailbox.

Leaving a message for the forwarded subscriber is the implicit default action of a directed call rather than an explicitly presented menu option alongside the login prompts.

DEnter user ID and PIN.Correct

Any other caller who wants to access their own mailbox can also press the sign-in key and will be prompted to enter both a user ID and PIN, since the system does not know their identity from the directed call alone.

ELog in to remote mailbox.

Logging in to a remote mailbox via a remote networking link is not a default option presented to callers on directed incoming calls.

Concept tested: Cisco Unity Connection directed call default caller options

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/administration_guide/b_15cucsag/b_15cucsag_chapter_0100.html

Topics

#Cisco Unity Connection#directed calls#mailbox login#caller options

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