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300-085 · Question #279

A functioning voicemail system on Cisco Unity Express returns a busy signal when called. An engineer verifies all the configurations on the host router but cannot establish a session from the router…

The correct answer is B. Issue a reset command to the service module. When a Cisco Unity Express module is unreachable from the host router, issuing a reset command to the service module is the fastest targeted resolution.

Cisco Unity Connection

Question

A functioning voicemail system on Cisco Unity Express returns a busy signal when called. An engineer verifies all the configurations on the host router but cannot establish a session from the router to the Cisco Unity Express module. Which step should the engineer take to resolve this issue quickly?

Options

  • AClear the IP ARP table on the router.
  • BIssue a reset command to the service module.
  • CRemove and reconfigure the Cisco Unity Express IP on the service module.
  • DRestart the router.

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    79% (19)
  • C
    8% (2)
  • D
    8% (2)

Why each option

When a Cisco Unity Express module is unreachable from the host router, issuing a reset command to the service module is the fastest targeted resolution.

AClear the IP ARP table on the router.

Clearing the ARP table resolves Layer 2 to Layer 3 mapping issues on external interfaces and would not fix an unresponsive internal service module.

BIssue a reset command to the service module.Correct

Cisco Unity Express runs as a service module inside the router and can enter a hung or unresponsive state, making it unreachable via its internal network interface. Issuing the 'service-module reset' command restarts only the CUE module without requiring a full router reload, restoring the session between the router and the module quickly and minimizing disruption.

CRemove and reconfigure the Cisco Unity Express IP on the service module.

Removing and reconfiguring the CUE IP address is a complex, time-consuming procedure that is unnecessary if the module itself is in a hung or unresponsive state.

DRestart the router.

Restarting the entire router is far more disruptive than resetting only the affected service module and would take all services on the router offline unnecessarily.

Concept tested: Cisco Unity Express service module reset and recovery

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cue/9_0/administration/guide/cueadmin90/cueadmin90_chapter_010.html

Topics

#Cisco Unity Express#service module reset#session troubleshooting#busy signal

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