300-085 · Question #270
Which statement is true about the Cisco Unified CM music on hold feature, during supervised transfers, for the Cisco Unity Connection SIP trunk integration?
The correct answer is C. Music on hold is not available. When using a Cisco Unity Connection SIP trunk integration, music on hold is not available to callers during supervised transfers due to an architectural limitation of this integration type.
Question
Which statement is true about the Cisco Unified CM music on hold feature, during supervised transfers, for the Cisco Unity Connection SIP trunk integration?
Options
- AAn MTP resource must be invoked on the SIP trunk
- BOnly the default music on hold source can be used.
- CMusic on hold is not available
- DOnly multicast music on hold is supported.
How the community answered
(45 responses)- A4% (2)
- B4% (2)
- C78% (35)
- D13% (6)
Why each option
When using a Cisco Unity Connection SIP trunk integration, music on hold is not available to callers during supervised transfers due to an architectural limitation of this integration type.
Invoking an MTP resource on the SIP trunk does not resolve the MOH limitation, as the restriction is architectural to the SIP trunk integration's transfer handling, not a media termination capability gap.
The limitation is not a restriction on which MOH source can be used - MOH is entirely unavailable in this integration scenario, not merely limited to the default source.
The SIP trunk integration between Cisco Unified CM and Cisco Unity Connection does not support music on hold during supervised transfers. This is a documented limitation inherent to how the SIP trunk integration model handles transfer signaling, meaning no MOH audio source - whether default, custom, or multicast - can be delivered to the held party during this call flow.
Multicast MOH is not an available workaround; the feature is unsupported in this integration regardless of the MOH delivery method configured.
Concept tested: Cisco Unity Connection SIP trunk integration MOH limitation
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/integ.html
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