300-085 · Question #266
What are three functions of a regular call handler in Cisco Unity Connection? (Choose three.)
The correct answer is D. It answers calls and takes messages. E. It routes calls to users and other call handlers. F. It provides menus of options. A regular call handler in Cisco Unity Connection serves as an automated receptionist by answering calls and taking messages, routing calls to users or other handlers, and presenting callers with key-press menu options.
Question
What are three functions of a regular call handler in Cisco Unity Connection? (Choose three.)
Options
- AIt provides access to the corporate directory by playing an audio list that callers can use to reach
- BIt controls outgoing calls by enabling you to specify the numbers that Cisco Unity Connection can
- CIt collects information from callers by asking a series of questions.
- DIt answers calls and takes messages.
- EIt routes calls to users and other call handlers.
- FIt provides menus of options.
How the community answered
(26 responses)- A4% (1)
- B4% (1)
- D92% (24)
Why each option
A regular call handler in Cisco Unity Connection serves as an automated receptionist by answering calls and taking messages, routing calls to users or other handlers, and presenting callers with key-press menu options.
Providing access to the corporate directory via an audio list is the function of a directory handler, which is a separate and distinct handler type in Unity Connection.
Restricting outgoing calls by specifying dialable numbers is controlled through restriction tables and class of service settings, not through a call handler.
Collecting information from callers through a series of questions is the specific purpose of an interview handler, not a regular call handler.
Answering calls and taking messages is the foundational function of a regular call handler - it greets callers and records messages in the associated mailbox when a user is unavailable. This is what distinguishes a regular call handler from other handler types.
Call handlers act as routing logic nodes within a Unity Connection call flow, forwarding calls to specific users, other call handlers, or external destinations based on schedule or caller input.
Regular call handlers present callers with a configurable menu of key-press options (key mappings) that direct call flow, enabling automated attendant and self-service navigation within the system.
Concept tested: Cisco Unity Connection regular call handler functions
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/docs/administration/guide/cisco_unity_connection_administration_guide/b_cucsag030.html
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