300-085 · Question #245
A user is attempting to access VoiceView Express on a Cisco Unity Express that is connected to a remote Cisco Unified Communications Manager system and receives a HTTP Error [404]. Where should the…
The correct answer is B. URL service on the Cisco Unity Express. A 404 HTTP error accessing VoiceView Express on Cisco Unity Express indicates the URL service on the CUE itself is misconfigured or not set correctly.
Question
A user is attempting to access VoiceView Express on a Cisco Unity Express that is connected to a remote Cisco Unified Communications Manager system and receives a HTTP Error [404]. Where should the administrator navigate to resolve this issue?
Options
- AJTAPl Subsystem on the Cisco Unified Communications Manager
- BURL service on the Cisco Unity Express
- CIP Phone Services on the Cisco Unified Communications Manager
- DAuthentication service on the Cisco Unity Express
How the community answered
(31 responses)- A6% (2)
- B71% (22)
- C16% (5)
- D6% (2)
Why each option
A 404 HTTP error accessing VoiceView Express on Cisco Unity Express indicates the URL service on the CUE itself is misconfigured or not set correctly.
The JTAPI Subsystem on CUCM handles CTI and application telephony integration, not HTTP URL routing for CUE web interfaces.
VoiceView Express is the browser-based interface served by Cisco Unity Express, and the URL service on CUE defines the base URL used to construct links for phone access. A 404 error means the requested resource path cannot be found, which is resolved by verifying and correcting the URL service configuration directly on the CUE device to ensure the correct IP address or hostname is defined.
IP Phone Services on CUCM is where you subscribe phones to services, but the 404 error originates from the CUE web server not finding the resource, not from the CUCM service subscription configuration.
The Authentication service on CUE controls credential validation; a misconfiguration there would produce a 401 or 403 error, not a 404 Not Found error.
Concept tested: Cisco Unity Express VoiceView Express URL service configuration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/gui/cue_bk_g631e985_00_gui-admin-guide-86.html
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