300-085 · Question #241
You have recently restored your Cisco Unity Connection server throuoh the Disaster Recovery System. Since the restore, your users have noticed that their message waiting indicators are inconsistent…
The correct answer is C. Telephony Integrations > Phone System. After a Disaster Recovery System restore on Cisco Unity Connection, inconsistent MWI behavior is corrected by reviewing the Phone System configuration under Telephony Integrations.
Question
You have recently restored your Cisco Unity Connection server throuoh the Disaster Recovery System. Since the restore, your users have noticed that their message waiting indicators are inconsistent. Where can you look in the Cisco Unity Connection Administration to correct issue?
Options
- AVoicemail > Message Waiting
- BTelephony Integrations > Port Group
- CTelephony Integrations > Phone System
- DUsers > Users > Message Waiting Indicators
How the community answered
(30 responses)- A3% (1)
- B13% (4)
- C80% (24)
- D3% (1)
Why each option
After a Disaster Recovery System restore on Cisco Unity Connection, inconsistent MWI behavior is corrected by reviewing the Phone System configuration under Telephony Integrations.
There is no 'Voicemail > Message Waiting' navigation path in Cisco Unity Connection Administration; this option does not exist in the interface.
The Port Group page controls port-level settings such as the number of active ports and DTMF parameters, not the MWI extension or signaling configuration.
The Phone System page under Telephony Integrations in Cisco Unity Connection Administration contains the MWI on/off extension assignments and the signaling method used to notify the call manager of waiting messages, making it the authoritative location to troubleshoot and correct MWI inconsistencies introduced by a restore operation.
The per-user Message Waiting Indicators page shows individual device mappings for a specific user but does not govern the system-wide MWI signaling behavior that is disrupted after a server restore.
Concept tested: Cisco Unity Connection MWI troubleshooting via Phone System integration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/cuc_b_cisco-unity-connection-administration-guide.html
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