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300-085 · Question #222

Refer to the exhibit. A person calls in and starts leaving a voicemail at 12:59:45 AM on a Saturday. What happens to that call to voicemail at 1:00:00 AM?

The correct answer is C. The system plays a prompt that says, "The business is closed now, please call again later." then. Cisco Unity Express evaluates the active schedule at the moment a call state changes; when the clock crosses into a closed period at 1:00:00 AM, the system plays the closed-business prompt rather than continuing to record.

Cisco Unity Connection

Question

Refer to the exhibit. A person calls in and starts leaving a voicemail at 12:59:45 AM on a Saturday. What happens to that call to voicemail at 1:00:00 AM?

Exhibit

300-085 question #222 exhibit

Options

  • AThe call disconnects.
  • BThe call continues recording voicemail as usual.
  • CThe system plays a prompt that says, "The business is closed now, please call again later." then
  • DThe call is transferred to the general delivery mailbox

How the community answered

(31 responses)
  • A
    10% (3)
  • B
    3% (1)
  • C
    74% (23)
  • D
    13% (4)

Why each option

Cisco Unity Express evaluates the active schedule at the moment a call state changes; when the clock crosses into a closed period at 1:00:00 AM, the system plays the closed-business prompt rather than continuing to record.

AThe call disconnects.

CUE does not abruptly disconnect calls when a schedule boundary is crossed; it redirects them through the appropriate closed-hours call flow branch instead.

BThe call continues recording voicemail as usual.

Once the schedule transitions to closed, CUE interrupts the current call flow and routes through the closed-hours greeting rather than allowing the recording to continue.

CThe system plays a prompt that says, "The business is closed now, please call again later." thenCorrect

CUE auto attendant scripts continuously evaluate the configured business-hours schedule. When the schedule transitions from open to closed at exactly 1:00:00 AM on Saturday, the in-progress call is handed to the closed-hours greeting handler, which plays a message informing the caller the business is closed. This behavior is driven by the schedule object attached to the auto attendant script, not by whether a recording session has already begun.

DThe call is transferred to the general delivery mailbox

Transfer to the general delivery mailbox is a configurable fallback for unanswered or overflow calls, not the automatic action triggered by a business-hours schedule transition.

Concept tested: CUE auto attendant business-hours schedule enforcement

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/config/guide/b_CUE_8_6_Configuration_Guide/b_CUE_8_6_Configuration_Guide_chapter_0110.html

Topics

#business hours schedule#voicemail call handling#call routing#closed greeting

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