300-085 · Question #222
Refer to the exhibit. A person calls in and starts leaving a voicemail at 12:59:45 AM on a Saturday. What happens to that call to voicemail at 1:00:00 AM?
The correct answer is C. The system plays a prompt that says, "The business is closed now, please call again later." then. Cisco Unity Express evaluates the active schedule at the moment a call state changes; when the clock crosses into a closed period at 1:00:00 AM, the system plays the closed-business prompt rather than continuing to record.
Question
Refer to the exhibit. A person calls in and starts leaving a voicemail at 12:59:45 AM on a Saturday. What happens to that call to voicemail at 1:00:00 AM?
Exhibit
Options
- AThe call disconnects.
- BThe call continues recording voicemail as usual.
- CThe system plays a prompt that says, "The business is closed now, please call again later." then
- DThe call is transferred to the general delivery mailbox
How the community answered
(31 responses)- A10% (3)
- B3% (1)
- C74% (23)
- D13% (4)
Why each option
Cisco Unity Express evaluates the active schedule at the moment a call state changes; when the clock crosses into a closed period at 1:00:00 AM, the system plays the closed-business prompt rather than continuing to record.
CUE does not abruptly disconnect calls when a schedule boundary is crossed; it redirects them through the appropriate closed-hours call flow branch instead.
Once the schedule transitions to closed, CUE interrupts the current call flow and routes through the closed-hours greeting rather than allowing the recording to continue.
CUE auto attendant scripts continuously evaluate the configured business-hours schedule. When the schedule transitions from open to closed at exactly 1:00:00 AM on Saturday, the in-progress call is handed to the closed-hours greeting handler, which plays a message informing the caller the business is closed. This behavior is driven by the schedule object attached to the auto attendant script, not by whether a recording session has already begun.
Transfer to the general delivery mailbox is a configurable fallback for unanswered or overflow calls, not the automatic action triggered by a business-hours schedule transition.
Concept tested: CUE auto attendant business-hours schedule enforcement
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/config/guide/b_CUE_8_6_Configuration_Guide/b_CUE_8_6_Configuration_Guide_chapter_0110.html
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